Delivery & RETURNS
Returns Policy
We hope you are happy with your purchase, however if you’re not completely satisfied with your purchase for any reason, you may return it to us for a full refund (excluding delivery charge) or an exchange up to 14 days after receiving it.
Returns
All returned items must be in new and unused condition with all original tabs and labels attached.
Returns Process
To return an item, place the item securely in its original packaging and mail your return to the following address
Reef Quest Ltd
Attn. Returns
13 Lower Hill Road, Epsom, Surrey, KT19 8LS
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable and insured method to mail your return.
Refunds
After receiving your item and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of you item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged goods, please contact us to arrange a refund or exchange.
Questions
If you have any questions concerning our returns policy, please contact us at;
sales@reefquest.co.uk we will do our upmost to resolve any issues to your satisfaction.
DELIVERY
Most orders are shipped the same day provided they are received before 11am. We use a variety of different couriers depending on the size and weight of the order placed.
Carriage and delivery costs are calculated based on the weight of the order and are currently:
Mainland UK
up to 0.310 kg = £2.99
0.320 kg to 5.0kg = £6.99
5.1 kg to 20kg = £7.99
20.01 to 30kg = £9.99
30.01 kg to 40 kg = £14.99
40.01 kg to 50 kg = £19.99
50.01 kg to 60 kg =£24.99
70.01 > ∞ = £29.99
Northern Island
0 > 200gr = £3.99
201gr > 5kg = £7.99
5.01 > 10kg = £9.99
10.01 > 15kg = £12.99
15.01 > 20kg = £16.99
20.01 > ∞ = £31.99
Scottish Highlands & Islands
0 > 200gr = £ 3.99
201gr > 5kg = £12.99
5.01 > 20kg = £19.99
20.01 > ∞ = £35.99
Channel Islands
0 > 120gr = £3.99
121gr > 2kg = £7.99
2.01 kg > 5kg = £9.99
5.01 kg > 20kg = £19.99
20.01 kg > ∞ = £31.99